It was 11:05 a.m., and my new client, Margaret, was five minutes late for her first therapy appointment. Just as I was about to call to check in with her, I could hear her footsteps coming up the stairs. Her facial expression showed disorientation. In an irritated tone, she explained that she had gone up and down the street looking in vain for my office, because there was no sign with my name on it.

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